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Shipping Policy & Contactless Pickup
ALL ORDERS in the CONTINENTAL USA receive FREE shipping on orders over $75. We charge $6 for flat rate shipping.
We will ship items every normal business day (Monday-Friday). Saturdays and Sundays are exempt from shipping. USPS is our primary shipping carrier. Usually orders take 1-3 business days to be processed and shipped.
* Please ensure you are shipping to a safe and secure location. We are not responsible for lost, mis-delivered, stolen packages, or incorrect information that was entered at checkout.
An exception can occur for expedited orders. Call 484-973-6333 or contact [email protected] if you need expedited shipping and we will figure cost of shipping for you.
Sundays and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
If in any case there is an overload of orders, please be patient with us in fulfilling your order. If you need it by a specific time, please call or email us ahead of time.
Contactless Pickup is free to our local shoppers and can be selected at checkout.
If you select "Contactless Pickup" at checkout, we will fulfill your order and send you an email with a link to our Her Hide Out calendar where you can schedule your pickup. If you order before 1PM, you will have the option of picking up your order the same day as per our availability on our Her Hide Out Calendar.
Please follow the directions below once you've selected Contactless Pickup:
1. Schedule your date and time for pickup with us here.
2. Arrive to Her Hide Out on your scheduled date and time.
3. Outside of our store's front doors, you will see a bin. Inside the bin you will find a bag with your name on it, inside will be your order.
**this bin is monitored to ensure security**
4. Take the bag with your name and return to your vehicle.
This process ensures the safety of our customers and employees. Please adhere to these guidelines.
If you have any questions, please don't hesitate to reach out to us.
Phone: 484-973-6333 or Email: [email protected]