Oh no! It didn't work out? Here's what to do now: 

We are sorry that your purchase didn't work out for you like you hoped. We understand. We are happy to offer you a 30-day (from original online purchase date) return policy on all regular priced items. ALL RETURNS WILL BE REFUNDED ON ORIGINAL FORM OF PAYMENT. 

All SALE items will be final sale and not eligible for return.

Items will only be eligible for return if they meet the following criteria:

You can return item(s) by mail or in person at our Collegeville storefront.  For in-store returns and exchanges, please have your online order confirmation or invoice with you.

If you would like to make a return via mail, please email [email protected] to receive a Return Authorization Form and approval.


Once you have your RA # and approval, you can mail your product for return to:

Her Hide Out
Attn: Online Return
141 Market Street, Suite 3
Collegeville, PA  19426, United States


Why haven't I received a refund?

If your question is still not answered, please email ([email protected]) or call 484-973-6333 and we will be happy to address any questions that you may have.